Shipping Protection is an optional service designed to provide coverage for common delivery issues during transit. It is offered separately from the product price and is not required to complete a purchase.

1. Coverage

Shipping Protection may cover the following situations, subject to eligibility and claim verification:

Loss during transit

Damage during transit

Theft or porch piracy

Mis-delivery by the courier

Delivery delay compensation (USD $5 per order, when eligible)

Loss During Transit

A shipment may be considered lost if tracking does not show “delivered”:

Domestic shipments: not delivered within 30 days after shipment

International shipments: not delivered within 60 days after shipment

Partial Loss

If an order contains multiple packages, each package is evaluated separately.
If an order contains a single package, partial loss may be determined based on packaging condition, item quantity, and weight discrepancy evidence.

Theft / Porch Piracy

If tracking shows “delivered” but the customer did not receive the package, supporting documentation may be required, such as:

A police report

Relevant surveillance or delivery location video evidence

A loss confirmation issued by the carrier

Damage During Transit

Items that arrive broken, crushed, bent, or otherwise unusable due to transit damage may be eligible for compensation.
Photos of the outer packaging, inner packaging, and damaged items may be required.

Mis-delivery by Courier

If the courier delivers the package to an incorrect address (excluding customer-provided address errors), the proof of delivery (POD) must show an address that does not match the order’s shipping address.

Delivery Delay Compensation

If a shipment is delayed and meets the eligibility criteria defined in the store’s Shipping Policy, a compensation of USD $5 per order may apply.
If the delayed shipment is later confirmed as lost, additional compensation may be provided according to loss coverage rules.

2. Compensation Amount

Compensation is generally based on the discounted order value of the affected item(s).

Full loss: up to the discounted order amount

Partial loss or damage: replacement cost, reshipment, or partial cash compensation (up to the discounted order amount)

Shipping fees and taxes are only compensable if they were included in the original order total

3. Claim Time Limit

Claims must be submitted within 90 days from the date the order is marked as shipped.
Late submissions may not be eligible for compensation.

4. How to File a Claim

Customers can file a claim through the Claims Center by providing:

The email address used for the order

The Shipping Protection ID

A claim link may also be included in the Shipping Protection confirmation email sent after purchase.

Supporting documentation may be requested depending on the claim type, including but not limited to:

Tracking information

Photos of packaging and damaged items

Proof of address or delivery discrepancy

Carrier-issued loss confirmation

5. Resolution Options

Depending on the claim review and eligibility, resolutions may include:

Reshipment of the affected item(s)

Partial or full monetary compensation

6. Exclusions

Shipping Protection does not cover the following situations:

Incorrect or incomplete shipping address provided by the customer

Orders that have not entered transit (e.g., “label created” or “pre-shipment” status)

Seizure or confiscation by customs or government authorities

Customer refusal or unclaimed packages (except in verified damage cases)

Incorrect items, size, color, or model shipped (handled under standard return or exchange policies)

Pre-existing product defects or damage not caused during transit

7. Claim Processing Timeline

Initial claim response: within 24 hours

Resolution or compensation: typically within 2 business days after required documentation is completed

8. Cancellation Policy

Before shipment: Shipping Protection may be canceled for a full refund

After shipment: Shipping Protection is non-refundable

9. Important Notice

Shipping Protection is an optional service and is not an insurance product.
All claims are subject to review, verification, and final approval according to this policy.