Arrtle-Where Art Lives

At Arrtle, we want you to be completely satisfied with your purchase.
If your order does not meet your expectations, we offer a flexible and customer-focused return and refund policy.
We accept returns within 60 days of delivery. Refunds are issued to the original form of payment.
Please review the details below carefully.

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1. Return Eligibility

Return requests may be submitted within 60 days of receiving your order, provided that one or more of the following conditions apply:

• The item is unused, unassembled (if applicable), and in its original condition
• The item is returned with all original packaging, parts, and accessories
• The item received is incorrect, damaged, or defective upon delivery

Please note:

• Customized or made-to-order items are not eligible for return or refund unless they arrive damaged or defective
• Items showing signs of use, customer-caused damage, or unauthorized modification may not be eligible for return or refund

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2. Non-Returnable Items

The following items are not eligible for return:

• Clearance items or products marked as Final Sale
• Customized or made-to-order products
• Items damaged due to misuse, improper handling, or incorrect assembly
• Products returned without original packaging, parts, or accessories
• Items returned more than 60 days after receipt

If you are unsure whether your item qualifies for return, please contact 📧 service@arrtle.com for assistance.

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3. How to Start a Return

To initiate a return, please contact 📧 service@arrtle.com and provide the following information:

• Your order number
• Product name(s) of the item(s) you wish to return
• The reason for the return
• Photos of the item(s) (required for damaged, defective, missing, or incorrect item claims)

Once your request is confirmed to meet our return eligibility requirements, our support team will respond within 1–2 business days with return instructions and a return authorization.

Please do not send any items back without prior approval.

All return requests are reviewed in accordance with the policies outlined above.

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4. Return Shipping Fees & Responsibility

Return Shipping Responsibility

• If the return is due to our error (damaged during handling, incorrect items shipped, or missing items), we will cover the return shipping cost or arrange a replacement at no additional charge.

• If the product has no quality issues and you choose to return it after delivery, return shipping costs will be the customer’s responsibility.

Restocking Fee

• We do not charge any restocking or relisting fees for approved returns.

Missing or Incorrect Items

• Missing items or accessories will be resent at no cost.

If an incorrect item was shipped, we will either:

• Issue a full refund, or
• Resend the correct item (subject to availability)

Once returned items are received, Arrtle will reimburse the return shipping fee when applicable.

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5. Exchange Policy

We offer exchanges for:

• Items that arrive damaged, defective, or incorrect
• Eligible orders that have not yet been shipped

Before Shipment

If your order has not yet shipped, exchange requests may be accepted directly. Please contact 📧 service@arrtle.com as soon as possible.

After Shipment

If the exchange request is not related to a quality issue, it will need to follow our standard return and refund process. Once the return is completed, a new order may be placed for the replacement item.

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6. Refund Process

After we receive and inspect your returned item:

• Refunds will be issued to your original payment method
• Processing time: 3–5 business days
• A confirmation email will be sent once the refund is processed

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7. Order Cancellation

Orders may be canceled before shipment.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, the order will need to follow our standard return process after delivery.

To request a cancellation, please contact 📧 service@arrtle.com as soon as possible.

For orders that include additional services such as White Glove Delivery, Product Protection, and Shipping Protection, the following policies apply:

White Glove Delivery Service

• If the White Glove Delivery service has not been used, please contact us to request a refund.
• Once the service has been completed or utilized, it is non-cancellable and non-refundable.

Product Protection

Cancellation is allowed at any time. Refund eligibility depends on timing and claim status.

Within 60 days of purchase

• No claims filed: Full refund (100% of the Product Protection price)
• Claims filed: Refund equals the Product Protection price minus any paid claim amount(s)

After 60 days of purchase

Refund will be calculated as:

(Total Coverage Days – Days Used) ÷ Total Coverage Days × Product Protection Price

Minus:

• Any paid claim amount(s), if applicable
• An administrative fee (varies by state law, capped at USD $50)

Shipping Protection

• If your order has not yet been shipped, please contact us to request a refund.
• Once the order has been shipped, Shipping Protection is non-cancellable and non-refundable.

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8. Damaged or Defective Items

If your item arrives damaged or defective, please follow these steps:

• Take clear photos or videos showing the issue and packaging
• Contact 📧 service@arrtle.com within 48 hours of delivery

Once confirmed, we will arrange a replacement or refund at no additional cost.

Claims reported significantly later may be subject to review and may not qualify for damage-related resolution.

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9. Return Address Information

Arrtle operates multiple return warehouses to ensure efficient processing. Return addresses vary depending on the product, order type, and location.

Available Return Warehouses

AT1 Warehouse
850 Douglas Hills Rd, Suite 100
Lithia Springs, GA 30122, USA

CA2 Warehouse
108–118 Brea Canyon Rd, Building 12
Walnut, CA 91789, USA

Original Warehouse
CA5 – 1670 S Etiwanda Ave
Ontario, CA 91761, USA

Important Notice

Do NOT return items to the above addresses without prior authorization.

The correct return warehouse will be assigned by our customer service team based on your order.

Returns sent without approval or to an incorrect address may result in delayed processing or rejection.

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10. Contact Us

If you have any questions regarding returns, refunds, or orders, please contact our customer support team:

📧 service@arrtle.com

We are committed to providing timely assistance and ensuring a smooth and reliable shopping experience.

Arrtle reserves the right to interpret and explain the terms of this 60-Day Return & Refund Policy.