Smart Shopping Navigator

Your Arrtle Journey, Simplified

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Q1. How to Choose Your Perfect Piece?

Measure Twice Before You Buy

• Carefully compare the product dimensions listed in the product description

• Measure your available space to ensure the item fits your room and layout

Taking a few extra minutes to measure can help avoid returns and ensure the perfect match.

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Q2. How Does Your Order Get Processed?

Order Processing

• Orders are processed and shipped Monday–Friday, excluding holidays

Production & Dispatch Timeline

• Most orders are dispatched within 15–20 business days

• Typical production time: 10–15 business days

• Dispatch usually occurs within 7 days after production is completed

Order Tracking

• Once shipped, you will receive a shipment confirmation email

• The email includes the carrier link and real-time tracking information

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Q3. How to Change an Order Before Shipping?

If you need to modify your order before it ships:

• Please email or call us as soon as possible after placing your order

📧 Contact Us: service@Arrtle.com

Customer Support Hours:

• Monday–Friday, 8:00 AM – 8:00 PM (EST)

Our support team will review your request promptly and assist you based on the current order status.

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Q4. How to Change Your Delivery Address?

If the Package Has Already Shipped

• Contact the carrier directly using your tracking number

• You can find your tracking information in the order confirmation email

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If the Package Has Not Yet Shipped

• Contact Arrtle Customer Support immediately

• 📧 Email: service@Arrtle.com

• Email Subject: Address Change #[Your Order Number]

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Critical Timing Notice

• Address changes have a higher success rate within 48 hours of the shipping notification

For International Orders:

• Please include your customs information (e.g. HS code) when requesting changes

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Q5. Didn’t Receive the Order Confirmation Email?

Step-by-Step Solution

1. Payment Verification

• Check your payment status to confirm the transaction was successful

2. Email Auto-Check

• Verify that the email address entered during checkout is correct

• Check your spam/junk folder and ensure your mailbox is not blocking emails from Arrtle

3. Advanced Recovery

If the issue persists, contact our customer service team with the following details:

📧 Email: service@Arrtle.com

Please include:

• Order amount

• Order date

• Last 4 digits of the payment card