Smart Shopping Navigator: Your Arrtle Journey Simplified
Q1: How to Choose Your Perfect Piece?
Measure Twice：Compare product dimensions (in description) with your space
Q2: How does Your order get processed ?
Processing: Orders ship Mon-Fri (excluding holidays)
Timeline: Most dispatch in 15-20 business days （Normally we need 10-15 days for production, dispatch will be made within 7 days after production finish）
Tracking: Shipment email with carrier link & real-time tracking
Q3：How to change Orders before shipping?
Email or call us with ASAP CONTACT US
87% requests processed <24 hrs (M-F 8am-8pm EST)
Q4： How to change your delivery sddress？
Package Already Shipped
Contact the carrier directly using your tracking number
(Find tracking in order confirmation email)
Package Not Yet Shipped
Contact Arrtle Customer Support service@Arrtle.com(Subject: "Address Change #[YourOrder]")
Critical Timing
Higher success rate within 48hrs of shipping notification!
International orders: Include customs code (e.g. HS code)
Q5： Didn't receive the order confirmation email?
Step-by-Step Solution:
Payment Verification
Please check "Payment Status" and confirm that your payment has been successful
Email Auto-Check
Please check the email address you filled in the order is correct and whether your mailbox is blocking emails from Arrtle
Advanced Recovery
Contact our customer service team and provide the information you fill in the order.
Email: service@Arrtle.com
Information: Order amount & date and Last 4 digits of payment card