Smart Shopping Navigator
Your Arrtle Journey, Simplified
Q1. How to Choose Your Perfect Piece?
Measure Twice Before You Buy
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Carefully compare the product dimensions listed in the product description
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Measure your available space to ensure the item fits your room and layout
Taking a few extra minutes to measure can help avoid returns and ensure the perfect match.
Q2. How Does Your Order Get Processed?
Order Processing
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Orders are processed and shipped Monday–Friday, excluding holidays
Production & Dispatch Timeline
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Fulfillment processing: 5–10 business days
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Carrier transit: 10–15 business days
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Local delivery scheduling: 10–15 business days
Order Tracking
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Once shipped, you will receive a shipment confirmation email
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The email includes the carrier link and real-time tracking information
Q3. How to Change an Order Before Shipping?
If you need to modify your order before it ships:
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Please email or call us as soon as possible after placing your order
📧 Contact Us: service@Arrtle.com
Customer Support Hours:
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Monday–Friday, 8:00 AM – 8:00 PM (EST)
Our support team will review your request promptly and assist you based on the current order status.
Q4. How to Change Your Delivery Address?
If the Package Has Already Shipped
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Contact the carrier directly using your tracking number
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You can find your tracking information in the order confirmation email
If the Package Has Not Yet Shipped
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Contact Arrtle Customer Support immediately
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📧 Email: service@Arrtle.com
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Email Subject:
Address Change #[Your Order Number]
Critical Timing Notice
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Address changes have a higher success rate within 48 hours of the shipping notification
For International Orders:
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Please include your customs information (e.g. HS code) when requesting changes
Q5. Didn’t Receive the Order Confirmation Email?
Step-by-Step Solution
1. Payment Verification
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Check your payment status to confirm the transaction was successful
2. Email Auto-Check
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Verify that the email address entered during checkout is correct
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Check your spam/junk folder and ensure your mailbox is not blocking emails from Arrtle
3. Advanced Recovery
If the issue persists, contact our customer service team with the following details:
📧 Email: service@Arrtle.com
Please include:
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Order amount
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Order date
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Last 4 digits of the payment card