1. Shipping Costs

Free Shipping, currently delivery is only available within the United States (excluding Alaska and Hawaii). 

Every order includes complimentary shipping (Doorstep Delivery) - no minimums, no hidden fees. In addition, our company also provides paid room of choice service (priced at US$119, only for truck delivery item) and white glove service (priced at US$199, only for truck delivery item). Room of choice service means that the goods can be delivered to the designated location in the customer's house, and white glove service means that not only can the goods be delivered to the designated location in the customer's room, but we can also help the customer assembly the furniture.

2. Delivery Timeline

Total Delivery: 5-8 Weeks

While delivery times vary, here's our standard process:

Production & Processing: 10-20 business days

International Shipping: 15-25 business days

Important Notes:

Presale items may require additional production time

Oversized/heavy items may reach delivery in 30-50 business days

Seasonal peaks may extend timelines (we'll notify you proactively)

3. Our Shipping Partners

Premium Carrier Network

We strategically partner with global logistics specialists to ensure secure delivery:
Final Mile Delivery: FedEx, UPS, USPS

Oversized Freight: Schneider, XPO Logistics, Estes

Ocean Freight: Maersk, CMA CGM

We select carriers based on package size, destination, and speed requirements.

4. Tracking Your Shipment

Dual-Phase Tracking (Oversized Items)

For furniture and large shipments:

Container Tracking: Receive ocean freight details after factory departure

Final Delivery Tracking: Get local carrier tracking when goods reach your country

Standard-sized items receive single tracking at shipment.

5. Receiving Your Order

Inspection Protocol

Delivery Type	Action Required	Time Limit
Freight (Truck)	Inspect before signing. Refuse damaged items. Mark "DAMAGED" on BOL	72 hours
Parcel (Courier)	Photograph damage immediately after signing	48 hours

Contact Support Immediately: service@arrtle.com with order and damage photos

6. Customs & Import Fees

Duty-Free Guarantee

All import fees (VAT, duties, customs clearance) are included in your price. No surprise charges at delivery.