Arrtle-Where Art Lives

We want you to be fully informed about how your order is processed, shipped, and delivered. Please review the shipping details below carefully.

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Shipping Coverage & Costs

We currently ship within the contiguous United States, excluding Alaska and Hawaii.

Standard shipping is free for all eligible orders within the contiguous United States. No minimum purchase is required, and there are no hidden fees.

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Optional Delivery Services (for Oversized or Freight Items)

Optional delivery services are available for select oversized or freight-shipped products and will appear at checkout when applicable.

Room of Choice Delivery — $119

Delivery to the room of your choice. Assembly not included.

Room of Choice Delivery is recommended for heavier products. Please refer to the product detail page to review the item weight and determine whether this service is appropriate for your order.

White Glove Service — $199

Delivery to room
Unboxing and light assembly (if required)
Removal of packaging

White Glove Service is available for products that require assembly. Please review the product description on the product detail page to confirm whether assembly is required.

This service does not include complex installation, wall mounting, electrical work, or plumbing services.

White Glove and Room of Choice services are optional add-on services and are not required for standard delivery.

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Order Processing & Cut-Off Time

Orders placed before 12:00 PM Pacific Time (PT) (Los Angeles Time), Monday–Friday, will begin processing on the same business day.

Orders placed after 12:00 PM PT, on weekends, or on U.S. public holidays will begin processing on the next business day.

Order processing time is separate from transit and delivery time.

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Estimated Delivery Time

Estimated total delivery time: 5–8 weeks

Estimated breakdown:

Fulfillment processing: 1–2 weeks
Carrier transit: 2–3 weeks
Local delivery scheduling: 2–3 weeks

Delivery timelines may vary based on product size, destination, carrier availability, peak seasons, holidays, or customs procedures.

If a significant delay is anticipated, we will proactively notify you with updates.

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Shipping Partners

We work with a network of established domestic and regional delivery partners to fulfill orders based on product size and destination, including:

Parcel carriers: FedEx, UPS, USPS
Freight partners for oversized items

The carrier assigned to your order depends on product size, weight, delivery method, destination, and carrier availability.

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Order Tracking

Tracking information will be sent via email once available.

For standard parcel shipments, a tracking number will be provided after shipment.

For oversized or freight shipments, tracking details will be shared once your order enters the local delivery scheduling stage with the assigned carrier.

Tracking availability and update frequency may vary by carrier.

For assistance with tracking, please contact 📧 service@arrtle.com.

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Duties, Taxes & Fees

All prices shown on our website are in USD.

Applicable taxes are calculated at checkout where required.

Under normal circumstances, customers will not be charged any additional fees upon delivery.

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Receiving Your Order

Please inspect your order immediately upon delivery.

Freight Deliveries:

Inspect the shipment before signing. If visible damage is found, refuse delivery or clearly note “DAMAGED” on the Bill of Lading (BOL). Please report within 72 hours.

Parcel Deliveries:

Inspect packages upon receipt. If damage is discovered, take clear photos of the damaged item and packaging and report within 48 hours.

To report an issue, please contact 📧 service@arrtle.com and include:

• Your order number
• Photos of the damage
• A brief description of the issue

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Unsupported Regions

We currently ship only within the contiguous United States, excluding Alaska and Hawaii.

Orders placed with unsupported addresses may be canceled and refunded.

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Contact Us

If you have questions about shipping, delivery timelines, tracking, or carriers, please contact our customer support team:

📧 Email: service@arrtle.com
📞 Phone:
+1-856-942-7242 (Mon–Fri, 7:00 AM – 4:00 PM PDT)
+1-888-661-7779 (Mon–Fri, 4:00 PM – 12:00 AM PDT)

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Returns & Refunds

For detailed information about returns, exchanges, and refunds, please visit our Returns & Refunds Policy page:

https://arrtle.com/pages/return-refund