Estimated Delivery Time: 6-10 Weeks, Most orders arrive in 7–8 weeks (Production 2-4 weeks, Carrier Transit 2-3 weeks, Local Delivery 2-3 weeks, we will keep you updated every step) Unlike mass-produced furniture that ships in days, we prioritize craftsmanship over speed.
Free Shipping
60-day Returns
Secure Payments
Add xCotton Shipping Protection at checkout to protect your package against damage, loss and theft. Visit sp.xcottons.com/parcel#/more to learn more.
Shipping & Returns
1. Shipping: Free Standard Shipping on all orders (doorstep delivery, no minimum purchase).
Delivery Options for Oversized Items:
Room of Choice Delivery ($119): Delivery to your selected room (assembly not included).
White Glove Service ($199): In-room delivery, unboxing, light assembly if needed, and packaging removal (excluding wall mounting or complex installation).
Estimated Delivery Time: 25–45 business days, including production, international transportation, and final delivery.
Delivery times may vary by product type, destination, or seasonal demand. Any delays will be communicated in advance.
2. Returns & Refunds 60-Day Return Policy from the date of delivery for eligible items.
Returns must be approved in advance—please contact us at service@arrtle.com before sending any items back.
Refunds are processed within 3–5 business days after the returned item is received and inspected.
Return shipping is free for damaged, defective, or incorrect items. No restocking fees apply.
3. Exchanges Exchanges are available for damaged, defective, or incorrect items, or for eligible orders before shipment, subject to availability.
3-Year Warranty
3-year limited warranty on materials, frame, workmanship, and the functioning of non-lighting electronic components.
Care & Use
Do not leave spills unattended. Do not use abrasive cleaner. Avoid direct sunlight. Protect from heat and liquids. Dust with soft dry cloth.
