Shipping
• Free standard shipping within the contiguous United States (excluding Alaska and Hawaii).
• Estimated delivery time: 6–10 weeks (depending on product availability and delivery location).
• Optional services available for select oversized items:
– Room of Choice Delivery ($119): Delivery to your selected room. Assembly not included. Recommended for heavier products.
– White Glove Service ($199): Delivery to room, unboxing, light assembly (if required), and packaging removal. Product assembly requirements can be found on the product detail page.
Optional services appear at checkout when applicable and are not required for standard delivery.

Returns & Refunds
• Returns accepted within 60 days of delivery for unused items in original condition.
• Refunds are issued to the original form of payment after inspection.
• If your item arrives damaged or incorrect, please contact us within 48 hours for a replacement or refund.
• Return shipping is covered for damaged or incorrect items. For non-quality returns, return shipping is the customer’s responsibility.
For full shipping and return policies, please contact 📧 service@arrtle.com.

Do not leave spills unattended.

Do not use abrasive cleaner.

Avoid direct sunlight.

Protect from heat and liquids.

Dust with soft dry cloth.

FAQS

1. Is shipping included？
Every order includes complimentary shipping (Doorstep Delivery) — no minimums, no hidden fees.
If you require additional delivery services, please refer to our Shipping Policy.

2. What is the product weight capacity？
Please refer to the product description page for detailed weight capacity information, as it varies by model.

3. What is the mattress size for the sofa bed？
Please check the “Dimensions” section on the product page for specific size details.

4. Do you have physical stores or ready stock？
All our products are made to order with fresh materials. We currently do not have physical stores or ready stock available.

5. Where is your company located / Where do you ship from？
Our company is registered in Hong Kong. Products are shipped from manufacturing and fulfillment facilities located in Asia.

6. Can I change my delivery address after placing the order？
Please contact our customer service team as soon as possible if you need to change your address. We’ll do our best to assist before your order enters the shipping process. 📧 Email: service@arrtle.com

7. How can I choose the right size？
Refer to the product dimension chart on each product page. If you need personalized advice, contact our team with your space size and preferred style, and we’ll help you find the best fit.

8. How can I check my order status？
Once we receive your order, it will go through the following steps:
1.Production
2.Quality inspection
3.Shipping and delivery
You’ll receive email notifications at each stage.If you have any questions, please contact us at service@Arrtle.com

9. Didn't receive the order confirmation email？
Step-by-Step Solution:
1.Payment Verification – Please confirm that your payment was successful.
2.Email Auto-Check – Make sure the email address you entered is correct and that your inbox isn’t blocking messages from service@Arrtle.com.
3.Advanced Recovery – If you still don’t receive the email, contact our support team and provide:
a.Order amount & date
b.Last 4 digits of your payment card
📧 Email: service@arrtle.com