1. Shipping:
Free Standard Shipping on all orders (doorstep delivery, no minimum purchase).
Delivery Options for Oversized Items:
Room of Choice Delivery ($119): Delivery to your selected room (assembly not included).
White Glove Service ($199): In-room delivery, unboxing, light assembly if needed, and packaging removal (excluding wall mounting or complex installation).
Estimated Delivery Time: 25–45 business days, including production, international transportation, and final delivery.
Delivery times may vary by product type, destination, or seasonal demand. Any delays will be communicated in advance.

2. Returns & Refunds
60-Day Return Policy from the date of delivery for eligible items.
Returns must be approved in advance—please contact us at service@arrtle.com before sending any items back.
Refunds are processed within 3–5 business days after the returned item is received and inspected.
Return shipping is free for damaged, defective, or incorrect items. No restocking fees apply.

3. Exchanges
Exchanges are available for damaged, defective, or incorrect items, or for eligible orders before shipment, subject to availability.

Do not leave spills unattended.

Do not use abrasive cleaner.

Avoid direct sunlight.

Protect from heat and liquids.

Dust with soft dry cloth.

FAQS

1. Is shipping included？
Every order includes complimentary shipping (Doorstep Delivery) — no minimums, no hidden fees.
If you require additional delivery services, please refer to our Shipping Policy.

2. What is the product weight capacity？
Please refer to the product description page for detailed weight capacity information, as it varies by model.

3. What is the mattress size for the sofa bed？
Please check the “Dimensions” section on the product page for specific size details.

4. Do you have physical stores or ready stock？
All our products are made to order with fresh materials. We currently do not have physical stores or ready stock available.

5. Where is your company located / Where do you ship from？
Our company is registered in Hong Kong. Products are shipped from manufacturing and fulfillment facilities located in Asia.

6. Can I change my delivery address after placing the order？
Please contact our customer service team as soon as possible if you need to change your address. We’ll do our best to assist before your order enters the shipping process. 📧 Email: service@arrtle.com

7. How can I choose the right size？
Refer to the product dimension chart on each product page. If you need personalized advice, contact our team with your space size and preferred style, and we’ll help you find the best fit.

8. How can I check my order status？
Once we receive your order, it will go through the following steps:
1.Production
2.Quality inspection
3.Shipping and delivery
You’ll receive email notifications at each stage.If you have any questions, please contact us at service@Arrtle.com

9. Didn't receive the order confirmation email？
Step-by-Step Solution:
1.Payment Verification – Please confirm that your payment was successful.
2.Email Auto-Check – Make sure the email address you entered is correct and that your inbox isn’t blocking messages from service@Arrtle.com.
3.Advanced Recovery – If you still don’t receive the email, contact our support team and provide:
a.Order amount & date
b.Last 4 digits of your payment card
📧 Email: service@arrtle.com